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The science and art of healthcare quality improvement
Incluve Labs presents its third interactive, live online course on Healthcare Quality Improvement (QI). This updated and comprehensive program blends improvement science, systems thinking and creativity to equip clinical & public health professionals to design and lead meaningful improvements in care
The problems healthcare individuals, teams & organisations are facing
​You want to deliver good care.
You care deeply about patients and about doing your work well.
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But day to day, the system makes that harder than it should be.
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Problems keep repeating, even after audits, trainings, and new policies.
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Everyone is busy and working hard, it is unclear what else can anyone do to improve things
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Data is incomplete, late, or disconnected from real decisions.
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Good ideas stay in meetings and never make it into practice.
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Teams feel stretched, tired, and blamed rather than supported.
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Improvement feels like extra work on top of clinical work.
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External standards and checklists don’t reflect the reality on the ground.
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There’s pressure to “fix things,” but no safe space to think, learn, or adapt.
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You know something isn’t working, but don’t know where to start.
Effort increases, but progress doesn’t.
What’s missing isn’t hard work or intelligence.
This is not an 'attitude' problem.
Improvement science is a way to make sense of everyday problems —and turn them into learning and change things in a practical way.
Our Services
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Learn the craft
Join the course
A structured, small-group course to build shared language and confidence in working with real problems in care.
Participants learn how to notice patterns, ask better questions, work with data and experience, and design sensible next steps to improve care.
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Outcome: People stop feeling lost about “how to improve” and start seeing problems as workable.
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Apply with support
Project mentorship
Participants bring a real improvement question from their own setting and work on it with close guidance.
This includes one-to-one mentoring, sense-making conversations, and help navigating constraints, and uncertainty—not just tools.
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Outcome: Learning turns into practice. Projects move forward with clarity and realism.
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Embed and extend
Ongoing advisory / community of practice
For individuals or organisations who want continuity.
This could look like periodic advisory calls, facilitated reflection sessions, or a small peer group that meets over time to think through emerging challenges.
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Outcome: Improvement becomes part of how people work, think and lead. With increasing improvement capability over time.
About the course
This intensive course will help healthcare professionals build a strong foundation in quality improvement. Participants will learn to identify opportunities for improvement, set meaningful improvement aims, test changes, use data for learning, and work effectively in teams—while remaining grounded in the human, ethical, and social dimensions of care.
“You will be equipped to take practical action to improve the system, clinical area or program you work in, while discovering rich resources that can open new pathways of learning and leadership.”
Why This Course?
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Learn practical skills to design and lead quality improvement efforts
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Understand global health, health systems, data, & testing for change
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Explore creativity & reflection in improvement work
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Situate healthcare quality within social, ethical, and equity contexts
What Makes This Course Unique
Practical
• Practical approaches, methods, & global resources for improvement
• Evidence-based improvement science methods
• Participants work to improve an area of care.
Creativity & Reflection
• Improving care is not only a technical task—it is personal & relational
• Reflective writing and creative exercises to deepen understanding of self, systems, and care
Context & Equity
• Healthcare is shaped by social, political, and structural realities
• Situate improvement work within social & ethical realities​​
​What you will learn - Syllabus Outline
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Understand the quality of care in a global health context
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Setting improvement aims & prioritising
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Working in teams to improve care
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Understanding systems thinking & complexity science
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Use of various tools to analyse the system
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How to use data judiciously for improving care
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Testing ideas for change in a feasible way
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Culture & systems support for improvement
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The role of coaching and continuous learning in QI
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Ethical imperative for healthcare quality
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Spread, scale, and sustainability
Logistics
Course Start Date: 1st March 2026​​​
8 live sessions | 2 hours per session | Once per week
12:00 pm EAT | 11 am CET | 2:30 pm IST |
Format: Live online via Zoom
Language: English
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Early applications are encouraged as class size is limited to ensure active participation
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*Please allow one week for application processing
Eligibility
This course is suitable for:​
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• Doctors, nurses, midwives, allied health professionals
• Medical students, residents, senior residents
• Medical college faculty and hospital leadership
• Public health professionals
• Researchers in healthcare and public health
• Healthcare managers
• Implementation science and quality improvement professionals
No prior experience in quality improvement is required.
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QI skills are applicable across specialities.
#criticalcare #emergencymedicine #surgery #primarycare #familymedicine #obstetrics #gynecology #pediatrics #geriatrics #neonatology #maternalhealth #anaesthesia #palliativecare #internalmedicine #cardiology #neurology #psychiatry #oncology #dermatology #radiology #orthopedics #publichealth and more
Group & Institutional Registrations
Groups of 10 or more, or organizations interested in this course online or in person, may contact for customised content and scheduling.
Contact Us - 📧 incluvelabs@gmail.com
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​Expertise in QI is increasingly an essential skill for health workers. Many clinical programs, global health initiatives & international organizations require these skill sets.
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Clinical training programs also increasingly look favorably upon candidates with quality improvement skills.
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Ultimately these skills enable us to make a larger difference for our patients and families.
​Course Outcomes
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Practical skills to initiate and lead quality improvement work
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Ability to build upon and expand your learning in this area
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Personalised coaching for your own QI project (bonus)
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Membership to a network of improvers.
Feedback from previous participants
"Before this course my ideas were vague and largely unsystematic. I also was under the impression that (QI) takes a lot of resources and isn't practical in many set ups. The course enabled me to systematically approach quality improvement."
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"I felt like this was something I'd have liked to learn about as a medical student."
"I gained a thorough understanding of what healthcare really is and it helped me in my quality project and also in coming up with new projects."
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"The course has been beneficial especially the one on one sessions which are done with the utmost patience, despite our limited knowledge of quality improvement."
"Earlier I understood quality improvement as merely audits done both pre and post intervention to assess if the intended changes have been made. This course helped me look at our day to day work at the hospital, recognise gaps and consider what can be done to help reduce these."
Course Lead
Dr. Sonali Vaid MD MPH
More than fifteen years of experience in leading quality improvement projects and teaching practical QI skills to health workers across Asia & Africa. Lead author of several WHO guidance documents and training programs on quality improvement.
Let's Work Together
Transform problems into opportunities.
Customised workshops for participants and organisations from across the world.
Making quality improvement relevant for all